This guide does not replace legal, medical, or emergency advice. If you are in immediate danger, call local emergency services.
Overview
Route refugee claimants to urgent and appropriate services in Alberta.
Start with urgent safety and deadlines
If you are facing danger, unsafe housing, violence, a medical emergency or an immigration/legal deadline, treat that as urgent. General settlement support is useful, but crisis and legal timelines should be handled first.
- Emergency shelter and safety planning
- Food and basic needs today
- Legal information and referral
- Health and mental health navigation
- Interpretation and document support
What organizations may ask for
Organizations may ask for your current city, language preference, claim documents, hearing or deadline information, family size and immediate needs. You should only share sensitive documents through secure channels requested by the organization.
- Do not email sensitive documents unless instructed
- Ask what documents are required
- Keep copies of deadlines and official letters
- Request interpretation if needed
Frequently asked questions
Can refugee claimants use settlement services?
Some programs serve refugee claimants while others only serve specific statuses. The platform helps identify organizations that match your situation.
Should I upload legal documents right away?
No. Upload documents only when a trusted organization specifically requests them through a secure channel.